The Hotel Pulse | Smart Hotel Management & Distribution

Last updated: March 16, 2026

Definitions

The Hotel Pulse	means The Hotel Pulse, a private technology company providing integrated hotel solutions.
GDPR	means the General Data Protection Regulation (EU) 2016/679, which governs the processing of personal data within the European Union and the European Economic Area.
Responsible Person	means the designated Data Protection Officer or senior executive at The Hotel Pulse who oversees data privacy compliance.
Register of Systems	means the internal register maintained by The Hotel Pulse that documents all systems, platforms, and contexts in which personal data is processed.

1. Introduction

At The Hotel Pulse, we are committed to protecting the privacy of every individual who visits our website and uses our services. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

By accessing our website and agreeing to this policy, you consent to the use of cookies and data collection practices described herein.

2. Collecting Personal Information

We may collect, store, and process the following categories of personal information:

Technical data: Information about your device, browser type and version, operating system, IP address, geographical location, referral source, page views, navigation paths, visit duration, and other usage analytics.
Registration data: Information provided when you create an account, including your name, email address, and contact details.
Profile data: Additional details you provide when completing your user profile, such as your name, photographs, job title, and preferences.
Subscription data: Information submitted when subscribing to our newsletters, updates, or email notifications.
Service usage data: Information generated through your use of our platform, including the timing, frequency, and patterns of service usage.
Transaction data: Details relating to purchases, subscriptions, or transactions conducted through our website, including your name, address, telephone number, email address, and payment card details.
Communication data: The content and metadata of any messages, inquiries, or correspondence you send to us through our website or other communication channels.

If you intend to disclose the personal information of another individual to us, you must first obtain that person's consent for both the disclosure and the subsequent processing of their data in accordance with this policy.

3. Using Personal Information

Personal information collected through our website and services will be used for the purposes specified in this policy or as indicated on the relevant pages of our website. These purposes include:

Administering and operating our website and business.
Personalizing your experience on our platform.
Enabling your access to the services available through our website.
Providing and delivering services you have purchased or requested.
Issuing invoices, payment reminders, and processing payments.
Sending email notifications you have specifically opted into.
Distributing our newsletter (if requested—you may unsubscribe at any time).
Sending relevant marketing communications about our services that may be of interest to you (with your consent where required—you may opt out at any time).
Handling inquiries, complaints, and support requests.
Maintaining the security of our website and preventing fraud.
Monitoring compliance with the terms governing the use of our platform.

We will not share your personal information with any third party for direct marketing purposes without your express prior consent. Financial transactions on our website are handled by our payment service providers, and we share information with them only to the extent necessary to process payments and handle related queries.

4. Disclosing Personal Information

We may share your personal information with our employees, officers, insurers, or professional advisers where reasonably necessary to fulfil the purposes described in this policy. Additionally, we may disclose your personal information:

Where required by law or regulation.
In connection with ongoing or prospective legal proceedings.
To establish, exercise, or defend our legal rights, including for fraud prevention and credit risk reduction.
To any person we reasonably believe may seek a court order for disclosure, where such an order would likely be granted.

Beyond the circumstances described in this policy, we will not share your personal information with third parties.

5. International Data Transfers

Information we collect may be stored, processed, and transferred between any of the countries in which we operate, in order to provide our Services effectively. Personal data published on or submitted through our website may also be accessible globally via the internet—we cannot prevent the use or misuse of such information by others once published.

By using our website and agreeing to this policy, you expressly consent to the international transfer of personal information as described in this section.

6. Retaining Personal Information

We retain personal data only for as long as it is necessary for the purpose for which it was collected. All personal data will be automatically purged from our systems 10 years after the booking check-out date.

Notwithstanding the above, we may retain documents containing personal data:

Where required by applicable law or regulation.
If the documents may be relevant to ongoing or prospective legal proceedings.
To establish, exercise, or defend our legal rights.

7. Security of Personal Information

We employ reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, or alteration. Key security practices include:

All personal information is stored on secure, password-protected, and firewall-protected servers.
All electronic financial transactions are safeguarded using SSL/TLS encryption technology.
Access to personal data is limited to authorized personnel on a need-to-know basis.
All staff are regularly trained and updated on our security and privacy protocols.

Please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of your account password.

8. Amendments

We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to review this page periodically to stay informed of any changes. We may also notify you of significant updates via email.

9. Your Rights

You have the right to request access to all personal information we hold about you. Such requests may be subject to identity verification. We may withhold personal information where permitted by law.

You may instruct us at any time to stop processing your personal data for marketing purposes. In practice, we will either obtain your advance consent for marketing communications or provide you with a clear mechanism to opt out.

10. Third-Party Websites

Our website may contain links to external, third-party websites. We have no control over, and accept no responsibility for, the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updating Your Information

If the personal information we hold about you needs to be corrected or updated, please contact us at info@thehotelpulse.com.

12. Cookies

Our website uses cookies—small identifier files stored by your browser—to improve your experience, track navigation, enable essential functionality, analyse usage patterns, and personalize content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

You can configure your browser to refuse cookies, though doing so may impair the functionality of our website. You can also delete previously stored cookies through your browser settings.

13. Our Details

This website is owned and operated by The Hotel Pulse.

You can contact us by using the contact form on our website, or by sending an email to info@thehotelpulse.com.